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Straight Swap

You swap your pre-loved item for a pre-loved item belonging to another member of the kidd3r community, a straight swap. No money or kidd3rkredits are exchanged and each member arranges their own delivery by communicating via our messaging service. Straight swaps are encouraged as a smart sustainable solution for sourcing the next piece of kit your child needs and achieves an environmentally friendly solution for that piece of kit your child no longer has a use for. Straight swaps are usually conducted for items of a similar value.

One of the many benefits of using kidd3r is our unique swap request facility. If a member would like to arrange a swap they can send you a swap request via their account area. You will be notified, via email, that you have a swap request. Once notified, simply log in to your account area, view the suggested item and simply choose to accept or decline the swap. Once confirmed as accepted the item will be removed from both members listings. You can then use our messaging service to arrange collection or delivery. Delivery arrangements and cost are mutually agreed member to member.

We entrust both buyers and sellers on kidd3r to take an active, honest and responsible approach to the trades (swaps) they choose to conduct. To avoid issues with a swap we advise members to be as descriptive as possible when they create the listing for their item. Members (buying) bear the responsibility of reviewing the listing’s photos, description and item's condition. If you’re unsure about any aspect of a listing, message the member before committing to the swap. Swaps are undertaken at your own risk, however Kidd3r is committed to working with both members to ensure a fair and equitable outcome should any dispute arise.

Do not post anything on the site that could pose a security risk for anyone. This includes screenshots of private communications or personal information.

Yes, all swaps & trades are final on kidd3r. Kidd3r is dedicated to providing a safe and trustworthy marketplace so that buyers and sellers can swap with confidence. You agree and accept a swap at your own risk. However, if you have a dispute about an item, that you’re unable to resolve directly with a member, contact us and we will help.

One of the many benefits of kidd3r is that listing your items for exchange is completely free. When creating your listing and uploading your item please be as honest in describing your item and provide as much relevant information about your pre-loved kit as possible. Take care to be thorough and accurate about details such as the condition, and include photos. This way our members know exactly what they are getting and the risk of dispute is decreased. Use our secure messaging service to provide additional item information if requested.

Delivery arrangements are conducted member to member via our messaging system. This allows our members the opportunity to choose the most convenient method for them. Delivery costs are mutually agreed member to member if applicable.

We ask that you arrange delivery of your item within four days of the date of confirmation/acceptance of the swap. We recommend that if you post the item that you obtain a tracking method to ensure safe delivery.

Our members communicate via our secure messaging facility. We strongly encourage thorough communication before and during your swap. If you have questions about the quality or condition of the item that is not addressed in the listing, it's best to communicate these prior to the agreement of a swap. In addition, answering questions promptly regarding your listings will lead to a successful trade/swap. It’s also courteous to keep members informed regarding the delivery status of items.

Keeping communication on our platform is designed to be for your benefit. When communications stay on site it allows us to provide assistance should any dispute arise.

You must be at least 13 years of age and if under the age of 18 have the permission of a guardian.

No, we ask that your send your item directly to your fellow swapper or buyer. We simply facilitate the swapping function and enable affordable sustainability through connections made via our community of like-minded families.

Earning kidd3rkredits

When you register to become a member of kidd3r you become a member of a marketplace and community for listing and exchanging items. When uploading your item one of the trading options is the exchange of your item to obtain virtual tokens ‘kidd3rkredits’. For each item that you trade if you wish, you can earn a certain number of kidd3rkredits. Kidd3rkredits have no monetary value and cannot be exchanged for cash or used outside the kidd3r website. For a full set of the rules regarding the legal basis on which kidd3rkredits may be used please read our terms of service point 6.

Kidd3rkredits offer you flexibility if you do not want to conduct a straight swap and you are happy for the kidd3rkredits to remain on your kidd3r account. Kidd3rkredits can effectively be ‘saved’ up to use when your child next needs an item of kit.

When uploading your pre-loved item within the relevant category page simply select the kidd3rkredits preference from the drop-down menu. You set your own value of kidd3rkredits you expect to receive for your pre-loved item. We recommend the value of kidd3rkredits aligns with the £ equivalent.

You will be able to spend your kidd3rkredits with other members who have opted to receive kidd3rkredits for their pre-loved items.

No. When agreeing to receive kidd3rkredits for your item you accept that the kidd3rkredits cannot be exchanged for cash or used outside of the kidd3r website. They will be held in your member account for your use on the kidd3r site only.

kidd3rkredits are available to purchase through kidd3r via Paypal

The kidd3rkedits will be held in your member account and can build up throughout the year. This provides members a useful way to repurpose the items they no longer need and utilise the kidd3rkredits at a later date to source and fund seasonal high value pieces of kit.

No, if kidd3rkredits are not for you, you can either simply do a straight swap or request to be paid for your pre-loved item in £s.

Buying

When listing an item, the member selling displays the price for that item and states whether they wish to be paid in kidd3rkredits or £s. Delivery, if applicable, is at additional cost. For example, a pair of roller skates may be priced at 20 kidd3rkredits and the delivery fee agreed as £5.The kidd3rkredits deduct from your member account and credit the other member’s account. If members are local to one another they may arrange collection to avoid delivery fees.

If delivery is required, we suggest payment is made member to member using PayPal. If the member wishes to be paid in £ the total cost (item plus agreed delivery fee) can be made member to member via PayPal.

You have two options to pay for your item and the payment preference is dictated by the member when they upload the item.

Option one is to pay with kidd3rkredits, which you may have earned and retained in your member account from previous trades. When choosing this option the kidd3rkredits will simply be deducted from your member account and credit the other member's account.

Option two is pay for your item in £ via PayPal. You can send money to other members with just their mobile number or email address via the PayPal app, a simple and secure way to manage trades. Our members can discuss payment options via our secure messaging service. It is the buying members choice which option to use for payment friends and family or goods and services. We strongly suggest however that you pay via goods and services as you can then benefit from PayPal Buyer protection if something is wrong. No fees are payable by the buyer, but a small fee will be payable by the sender when being paid by via goods and service.

For full payment instructions please visit www.paypal.com

You can either arrange collection of the item and pay in cash or a PayPal account can be opened quickly and easily.

No problem, additional kidd3rkredits can be purchased from kidd3r via PayPal. Please go to Purchase kidd3rkredits within your member account area.

There are no fees payable by the buyer, but a small fee will be payable by the seller (sender) when being paid by goods and services.

No, it is the buying members choice what payment method they choose. However, we recommend our members use the PayPal service as a safe and efficient method of payment. This is to ensure your own safety and you can receive assistance from PayPal Buyer Protection should a dispute arise as long as the payment has been made via the goods and services method.

After a trade has been agreed, the buying member should contact the selling member via our messaging service to arrange sending payment for the delivery charge if applicable.

Pay for your item with confidence.

Sending money to a member of the kidd3r community you don't know? With PayPal, you can send it with confidence. When selecting Goods & Services, your eligible send money transactions can be protected by Purchase Protection. Terms and Limitations apply. And, if the recipient doesn't have a PayPal account, they can open one easily for free.

1. Download the App

Start sending and receiving money the easy way. Download today.

2. Select recipient

Add your contacts and simply search or scroll through your address book. For a new member, simply add their details.

3. Hit Send

Enter the amount, add your own message and transfer money. It’s that fast.

Important

When using Paypal, you will be given two options.

“Send money to friends or family” OR

“Pay for goods or services”.

You MUST use the “Pay for goods or services” option as it is the only way to get a refund should there be a problem later with receiving the item.

If you have any more technical or support related questions about using PayPal, please visit: https://www.paypal.com

PayPal keeps your financial information private and protected.

  • You can get peace of mind you deserve with:
  • 24/7 transaction monitoring
  • Secure encryption technology
  • Fraud protection
  • Fingerprint and two-factor authentication (activation required)

One of the benefits of using kidd3r is that our members choose the delivery option most convenient to them. If you decide you would like your item sent to you we recommend that during your discussions on our messaging service that you request proof of delivery. Ask for the reference to be shared with you. The delivery fee is usually paid by the buying member but which member covers the delivery cost can be decided by our members by mutual agreement. In the event of a dispute, a delivery reference will speed up the resolution process.

We require our members to arrange delivery of items within 4 days, preferably within 48 hrs! However, we realise that we all have busy lives and it may be that the selling member has not had enough time to arrange delivery of your item. After four days please contact the seller through the kidd3r site messaging service to request an update.

If you’ve tried to contact the selling member and have not heard back from them within a further seven days after you have provided payment, please contact us here at kidd3r at claire@kidd3r.com. At a certain point when kidd3r can no longer ensure the item will be delivered, it becomes our priority to protect the buyer. If necessary a full refund of kidd3rkredits will be provided.

Firstly please contact us here at kidd3r at claire@kidd3r.com to notify us. We will investigate and if necessary you will be referred to the PayPal resolution centre.

If we are unable to resolve the situation payment disputes are handled through PayPal Buyer Protection. If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, a dispute may be raised for PayPal to reimburse you.

Protection you can count on

PayPal’s Buyer Protection programme entitles you to reimbursement for the full price you paid, plus any delivery fees, if your item doesn’t arrive or is not as advertised.

Buyer Protection covers all eligible purchases where PayPal is used. To take advantage of Buyer Protection, PayPal require, among other things, PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. Terms and Conditions apply.

Fraud Protection

PayPal monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data Encryption

Every transaction is encrypted using PayPal’s advanced encryption technology.

How the dispute process works

A dispute is an opportunity for the buyer and seller to communicate directly with each other. By opening a dispute, you’re asking the seller for help to resolve problems you’ve had with your transaction.

You have 180 days from the date you made the payment to open a dispute.

If there's a problem with a purchase you've made, inform the seller immediately through the Resolution Centre. In most cases, problems such as damaged or missing items can be resolved quickly and amicably.

Wait to hear back from the seller. PayPal will notify you when you have a message; you can also read and reply to the seller’s messages by logging in to your account and going to the Resolution Centre. They might include the postage tracking number or other details relating to the problem you're trying to solve.

Hopefully you'll be able to resolve the issue directly with the seller. If this isn't possible or you don't hear back from them, you'll need to escalate the dispute to a claim.

Three possible outcomes of a dispute

  • When you haven’t received your goods on time, your seller may notify you that they were posted late and are now on their way.
  • Your seller may be experiencing an unexpected issue and may ask you if you would either like to wait or prefer a refund. If you decide to wait and the item doesn’t turn up, you need to escalate the dispute to a claim. You need to do this within 20 calendar days of opening the dispute.
  • The seller is not co-operating and doesn’t respond to your messages, or you are simply unable to reach an agreement. In this case it may be best to escalate the dispute to a claim and ask PayPal to assist further. You need to do this within 20 calendar days of opening the dispute.

How PayPal investigates and closes a claim

You need to escalate to a claim within 20 calendar days after opening the dispute. This is because a dispute will automatically be closed 20 calendar days after it was opened. Once a dispute is closed, it’s not possible to re-open it or escalate it to a claim.

To escalate your dispute to a claim, log in to your PayPal account, go to the Resolution Centre and click on ‘Escalate to a claim’ next to the messages from your seller. When you escalate your dispute to a claim, you’re asking PayPal to make a decision on the claim in accordance with the terms of the PayPal User Agreement.

You can respond to PayPal’s information requests and track the progress of the claim in the Resolution Centre.

A "not as described" item should be materially different from the item displayed and described in the item listing. This includes:

  • Different item or version
  • Wrong condition e.g listing stated the item was ‘new’ when it has clearly been used
  • Missing major parts or features and this was not mentioned in the listing
  • Damaged during postage

Account

We have worked hard to provide our members with a safe, respectful and trustworthy community, where our members can feel good about enabling swaps and trade kit with other families. However, we understand that we are all under pressure and juggling a lot each day. Mistakes happen, we get it! And when they do, we expect our members to do everything they can to make the situation better so that our members continue to trust our community.

If a member has requested to swap or trade an item for kidd3rkredits or £ from you, then we expect you to complete the transaction. This means that once a member has purchased your item, or you have agreed to a swap, you arrange delivery of the item. As all swaps and sales are final on kidd3r we expect our community members to be respectful of each other and fulfil their transactions. We understand that mistakes happen, but the whole process relies on members fulfilling their obligations.

We are committed to building a trustworthy community. It is our aim to build a safe and sustainable platform for parents, grandparents, and carers to swap/trade pre-loved kids kit.

Almost everyone within the kidd3r community could be a buyer or a seller, so consider these guidelines

Buyers:

  1. Carefully read the listing information and description before committing to swap/trade.
  2. Use PayPal if paying in £ as this is the safest way to pay for your item/delivery. Remember that PayPal protection is available only when you elect to “pay for goods and services,” as opposed to “send money to friends or family" on PayPal.

Sellers:

  1. Provide simple and concise titles for your item, clear photos and detailed descriptions.
  2. If sending your item, securely package for safe transit. We highly recommend obtaining and providing delivery/tracking information.

Maximum of two accounts per household

You must be at least 13 and have the permission of a guardian. Members under 18 will need to submit the legal name of their parent or legal guardian to sell or swap items on Kidd3r.

Please contact us here at kidd3r – claire@kidd3r.com and we will make the arrangements to delete your account.

Kidd3r is a family friendly marketplace. We therefore strictly prohibit the listing of certain items, to protect our members. Should an item present a legal risk, be inconsistent with our values or harmful to our members, it will be deleted. Members who repeatedly attempt to list such items will be permanently suspended from kidd3r. This policy forms part of our Terms of Service.

Users can be suspended from using certain parts of the site. Displays of inappropriate behaviour can lead to kidd3r account suspension without warning. If suspended, members will be notified via email with the details. Multiple suspensions or account violations can result in a full account ban and loss of access to your member account.

We take fraud seriously and prohibit the following actions. Kidd3rkredits secured form the actions below will be deleted from your member account.

  1. Non delivery of listed item (s)
  2. A single user signing up for multiple accounts
  3. Creation of more than two accounts per household
  4. Harassing other members
  5. Using hateful, inflammatory, language on the site within our messaging system
  6. Exploiting the kidd3r site
  7. Misrepresentations of your listing
  8. Accumulation of kidd3rkredits fraudulently

Item Delivery

If it has been agreed that you will pay for the delivery we recommend that you use PayPal for the transfer of these funds. This is a safe and efficient means of transferring the delivery charge from one kidd3r member to another. It is the buyers choice which PayPal method they use, however we strongly recommend you pay via ‘goods and services’. No fees will be payable by you as a buyer but a small fee will be applied by PayPal if the selling member is paid for the item in this way. This is to ensure your own protection

You can either arrange collection of the item and pay in cash or a PayPal account can be opened quickly and easily.

No fees are payable by the buyer but we recommend paying via “goods and services” this payment option offers protection in the case something goes wrong. PayPal apply a small fee to the sender (recipient) when being paid by “goods and services”. No fees will be applied by kidd3r.

We recommend our members use the PayPal service as a safe and efficient method of payment. This is to ensure your own transaction protection and you can receive assistance from PayPal should a delivery dispute arise. PayPal offer a refund service if it can be shown the seller has defaulted in their obligation to send you an item.

After a trade has been agreed, the buying member should contact the selling member via our messaging service to arrange sending payment for the delivery charge if applicable.

When both buyer and seller have agreed to the delivery method, payment can be made via PayPal.

Sending money to a member of the kidd3r community you don't know? With PayPal, you can send it with confidence. When selecting goods & services, your transactions can be protected by Purchase Protection. Terms and Limitations apply. And, if the recipient doesn't have a PayPal account, they can open one easily for free.

If you wish you could download the App.

1. Download the App

Start sending and receiving money the easy way.

2. Select recipient

Add your contacts and simply search or scroll through your address book. For a new member, simply add their details.

3. Hit Send

Enter the amount, add your own message and transfer money. It’s that fast.

Important

When using Paypal, you will be given two options.

“Send money to friends or family” OR

“Pay for goods or services”.

You MUST use the “Pay for goods or services” option if you want protection on the payment as it is the only way to get a refund should there be a problem later with receiving the item.

If you have any more technical or support related questions about using PayPal, please visit: https://www.paypal.com

PayPal keeps your financial information private and protected.

Pay for your item with confidence.

Sending money to a member of the kidd3r community you don't know? With PayPal, you can send it with confidence. When selecting Goods & Services, your transactions can be protected by Purchase Protection. Terms and Limitations apply. And, if the recipient doesn't have a PayPal account, they can open one easily for free.

1. Download the App

Start sending and receiving money the easy way. Download today.

2. Select recipient

Add your contacts and simply search or scroll through your address book. For a new member, simply add their details.

3. Hit Send

Enter the amount, add your own message and transfer money. It’s that fast.

Important

When using Paypal, you will be given two options.

“Send money to friends or family” OR

“Pay for goods or services”.

You MUST use the “Pay for goods or services” option as it is the only way to get a refund should there be a problem later with receiving the item.

If you have any more technical or support related questions about using PayPal, please visit: https://www.paypal.com

PayPal keeps your financial information private and protected.

We ask our members to arrange a mutually convenient method of delivery as soon as possible. We request that members exchange or deliver items within four days of a swap/trade being agreed.

Yes we highly recommend that you obtain proof of delivery from your preferred carrier. Which members covers this cost can be agreed by mutual agreement between members. In the event of a dispute such as non-delivery a tracking reference will speed up the resolution process.

A When both buyer and seller have agreed to the purchase price in £, payment can be made via PayPal see www.paypal.com for instructions if needed.

Yes we highly recommend that you obtain proof of delivery from your preferred carrier. Which members covers this cost can be agreed by mutual agreement between members. In the event of a dispute such as non-delivery a tracking reference will speed up the resolution process.